Contact us
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Contact Freepik AI at the support email below for account, credit, subscription, billing, refund, content reporting or appeal questions. No sign-in is required to email us. Use an address where you can receive a reply.
1. Accounts, subscriptions and refunds
Use the subject “Account issue”, “Cancel subscription”, “Refund request” or “Billing dispute”. Include your registered email, relevant order number, charge date and a description. For generation charges, include the task ID. Request refunds and cancellation separately: a refund alone does not stop future renewals.
2. Content reports and appeals
For reports, use the subject “Content report” and include a link or task ID, suspected violation category, description and necessary redacted evidence. For appeals, use “Content appeal” and include the original case reference, reasons and relevant permission evidence. Mark child safety issues or threats to personal safety “Urgent”. Do not attach suspected CSAM or other unlawful content files.
3. Response and handling times
We normally send an initial reply within 3 business days and a review outcome or progress update within 10 business days after receiving the required information. We explain delays for complex cases and prioritize urgent safety issues. Support email is not an emergency service. Refund arrival also depends on the payment provider and bank.
4. Protect your information
We will not ask you to email passwords, verification codes or complete payment card information. Provide only what is needed to investigate, and redact unnecessary personal and payment details in screenshots. Support, report and appeal information is handled under the Privacy Policy.